Shipping policy
We ship across the United States & Canada.
Shipping Timeline: Orders typically ship within 1–2 business days, pending availability and verification. Once shipped, delivery is estimated within 3–10 business days.
Expedited shipping: 2–4 business days (continental U.S.). Please note this refers to transit time only and does not include processing time.
Shipping to Alaska, Hawaii and Canada may take up to 2–4 weeks.
Orders are processed Monday–Friday, excluding U.S. holidays. Delivery times may vary, please refer to your tracking for the most accurate updates.
USA
| Method | Cost | Expected Arrival |
| Free Shipping (orders $150+) | Free | 5-7 business days (continental U.S.) |
| Standard Shipping (orders $50-$150) | $10.50 | 5-7 business days (continental U.S.) |
| Standard Shipping (orders under $50) | $8.50 | 5-7 business days (continental U.S.) |
| Expedited Shipping | $ 25.00 | 2-4 business days (continental U.S.) |
Canada
| Method | Cost | Expected Arrival |
| Free Shipping (orders $250+) | Free | 2-4 weeks |
| Standard Shipping | $ 35.00 | 2-4 weeks |
We ship to PO boxes.
Freight forwarders, hotels, leasing offices/mailrooms: We do not recommend shipping high-value orders to freight forwarders, hotels, or leasing office mailrooms. Any shipment sent to these locations is at the customer’s risk. If the carrier shows the order as delivered, it will not be eligible for a replacement or refund. Questions about missing items should be directed to the delivery location.
Shipping Fees: Please note that shipping fees are non-refundable.
International Custom Fees: We do not cover the cost of Import Fees, including VAT (Taxes) and Duties.
Shipping Delays: Our teams are working overtime to produce and ship the top-quality Vilhelm Parfumerie US products to you, our customers around the world, as quickly as possible. You may experience delays due to the number of orders being processed and extended lead times for shipping many of which are imposed by our delivery partners.
The carrier may take 1-2 business days to register updates on your shipment status. If your tracking number still isn’t updating 3 business days after you’ve received the original shipment notification, please contact us and we’ll get you more information.
Delivered but not received
If your order is marked as “delivered” but cannot be located, please contact Customer Service within 7 business days of the delivery date.
Before reaching out, we recommend the following:
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Wait 3 business days, as carriers may mark packages as delivered before they arrive.
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Check with neighbors, building staff, or your local post office.
We may require additional information to proceed with a claim or investigation with the carrier or insurance provider. If delivery is verified, we are unable to provide a replacement or refund. Orders confirmed lost or undelivered are eligible for replacement only. If your order is reshipped, it must be sent to the same address and the replacement is considered final sale.
If you pre-sign for a signature required package, please note that you waive your right to a replacement or refund if the package is lost or does not arrive.
We reserve the right to deny reshipments or credits based on our review.