Step 1

Select the perfumes you want to buy and add them to your basket. Once your basket is complete, click on "check out".

Step 2

Is it your first order ? Please create your account. Already have an account ? You just need to login with your email address and password.

Step 3

• Information stage: enter your shipping information and click on "continue to shipping".
• Shipping stage: choose your delivery method and click on "continue to payment".
• Payment stage: choose your payment method, enter your billing information and click on "pay now".

Step 3

Your order is registered. In a few minutes, a confirmation email will be sent into your mailbox. We will prepare your package with great care.

USA & Canada

Once you place an order, please allow up to 3 business days for your order to be processed before shipment.

*Please note, express shipping methods account for transit time only, not including the order processing period.

If you wish to cancel your order, contact our customer service as soon as possible we will do our best to help you.

Please note that cancelling or modifying an order is never guaranteed, as we begin processing orders quickly to ensure timely fulfillment. We will always do our best to accommodate requests, but cannot promise changes once the order has been placed.

If your order is already being prepared, we will unfortunately not be able to cancel it. In this case, you must send us back your unwanted item by mail. More information on return conditions can be found here.

We are sincerely sorry for this inconvenience. Please contact customer service by email at Contact Us and we will do our best to resolve your situation as soon as possible.

If we determine your order was lost or undelivered, we will send a replacement. Please note that by accepting the replacement, you waive your right to a monetary refund for the original order. Any return of the replacement item will result in store credit only.

*High-value orders may need to be evaluated by our team or submitted through our insurance provider before reshipment.

We make every effort to ensure you receive your orders in the best conditions. If your package is damaged, if your item is missing or if you have an item you did not order, contact our customer service team and we will do our best to resolve the situation as quickly as possible.

If you have received a damaged, defective, or incorrect item, please email us and include

• Details of your request

• Your order number

• Name on the order

• Email used to place the order

• Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

We accept the following payment methods:

All major credit cards (Visa, MasterCard, American Express, Discover)

Shop Pay and Shop Pay Installments

Apple Pay

Google Pay

How does Shop Pay Installments work?

Shop Pay lets you pay in full at checkout or split your purchase into 4 interest-free payments (for orders between $50–$3,000 USD). There are no hidden fees, no interest, and no impact on your credit score.

Some payments may begin at checkout, depending on the order. Refunds will reduce your remaining balance or be returned to your original payment method.

Shop Pay Installments accepts most debit and credit cards—except Capital One.

Have more questions? Visit shop.affirm.com/help or shop.app/help/shop-pay.

Your order confirmation serves as your invoice. We do not include invoices in your shipment.

Once the returned products are received and inspected, the return will usually take 5-10 business days to be processed.

You will receive an email when your return has been processed.

Fore more information about our return policy please visit our return policy page.

If you would like to return an item purchased on us.VilhelmParfumerie.com, you have 14 days from your order's fulfillment date. All customers are responsible for a fixed $10 fee for all returns by clicking on this link: https://us-vilhelm-parfumerie.loopreturns.com/#/. All parts must still be on the items and the items must be in unused, perfect condition.

All returns are subject to inspection. Damaged returns may result in store credit. Any return requests made after 14 business days from your order's fulfillment date will not be refunded.

Unfortunately, for hygienic reasons, if the packaging of the bottle has been opened or if the bottle is used, we cannot refund you.

Samples of our perfumes are available on our website and we invite our fellow perfume lovers to purchase samples before committing to a biggest size.

We also include a sample of the full-size fragrance you ordered, so you can try it before opening the sealed bottle.

Once the returned products are received and inspected, the return will usually take 5-10 business days to be processed.

You will receive an email when your return has been processed.

Fore more information about our return policy please visit our return policy page.

Make sure that the email you provided is correct. If not, please check your spam folder.

Contact customer service if you are still having trouble.

You can unsubscribe from our newsletter at any time via the "unsubscribe" link displayed at the bottom of these emails.

If you create your account for your first order, add to cart then click on "Check Out ". Fill in your information, click on "Save my data for the next time" then click on "Continue to shipping" et voila!

You can change your personal information or address at any time.

We recommend you to create your account to place any order on us.vilhelmparfumerie.com. It will only take a few seconds! Your account will be useful as you will be able to track your orders, your returns, your refunds, and save your different delivery addresses to order faster on it ... You will not regret it, we promise. 

However, if you would like to opt out of creating an account, please unselect the box stating “Keep me up to date on news and offers” when entering your contact email.

Don't worry, we all are forgetful sometimes! Just go to login and, click on "Forgot your password" and enter the email address linked to your account. You will quickly receive a message allowing you to reset your password.

All your personal information given to us is strictly confidential and we will never pass it on to other brands, unless expressly agreed by you. And in accordance with the Data Protection Act of January 6, 1978 modified by the law relating to the protection of personal data of June 20, 2018 and the provisions of the General Regulations on Data Protection of April 27, 2016, you have a right to access, rectification, opposition, limitation of processing, erasure and portability of the data you have provided to Vilhem Parfumerie. If you wish to exercise these rights, simply contact us via the form Contact Us

You want to leave us? Too bad ... But it's very easy: just send a quick email Contact Us and voila ! We will delete your account.

Click here!

For all press, business or collaboration related requests, please email usapublicrelations@vilhelmparfumerie.com.